Download the following pdf-files:
Cargo owner
Volvo Logistics claims handling procedure for cargo owner
Claims procedures for Volvo Truck Corp's DDU-markets (last updated 2011-03-18)
Renault Truck link to transport damage claim procedure
Carrier
Volvo Logistics' claims handling procedure for carrier(last updated 2011-10-13)
Jaguar and Land Rover distribution mainland Europe, link to Carrier procedure